Working document
The refill authorization checklist
One page your front desk can work through for every refill request, from the moment the owner calls to the moment the next due date is on the calendar.
Free resources
Resources for the refill desk
Free working material for practice managers running an in house pharmacy: two calculators, three product comparisons, and a checklist you can print today.
Everything here is built for the same reader, which is the person in an independent small animal clinic responsible for making sure a hyperthyroid cat does not run out of methimazole and a heartworm patient collects all twelve doses. That job sits between the medical record, the shelf, and the telephone, and very little practical material is written for it.
Nothing on these pages requires a WhiskerRefill account. Use the calculators to size the problem in your own numbers, read the comparisons before you shortlist anything, and take the authorization checklist whether or not you ever look at our product. If the arithmetic says your leakage is small and your queue is calm, that is a useful answer too.
Free tools
Calculators for the refill desk
Two quick calculators that put numbers on the two things a refill program actually costs a clinic, which are lost dispensing margin and front desk time.
Comparisons
WhiskerRefill compared with the tools clinics usually shortlist
WhiskerRefill tracks the date each maintenance prescription runs out and prompts the owner before the last dose, which is a narrower job than most veterinary client platforms take on.
Main guide
Behind the Refill Counter: Every Step From Request to Pickup
It settles the full path a refill takes inside an independent small animal clinic, from the owner's first call through record checks, authorization, labeling, and the next due date.
Magazine
The Dispensary
Reporting on the pharmacy shelf, the refill desk, and the rules that govern both inside independent small animal clinics.
About
Who writes all of this
Who writes The Dispensary, why we cover the pharmacy shelf and the refill counter inside independent small animal clinics, and how to reach a person rather than a form.
Take the material, no account needed
The checklist works taped inside a dispensary cupboard door with no software behind it at all, and the calculators need nothing from you. If you would rather the run out dates were computed for you, and each request reached a doctor already carrying the weight and the last exam date, book a demo. The printed version stays free either way.